h frank cervone
complexity and information organizations


On the intersection of complexity theory, social networks, and information organizations

Thursday, September 20, 2007

on being more adaptable

A recent article in CIO Insight magazine talked about IT's Bad Reputation. What is interesting about this article is that the same issues the author identifies as stifling innovation in information technology services are the same issues we face that contribute to a lack of innovation in information agencies and libraries in general.

If we are going to move forward in ways that are meaningful to our publics we have to change some things:
1) Decision making needs to be pushed down in the organization to the most appropriate level - the "trenches" as it were,
2) Even non-managerial employees must know how to make business decisions and not simply focus on the good of their local department or area of specialty, and
3) We have to make sure our colleagues understand how developments, such as Web 2.0, are disrupting the way organizations operate.

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