culture clash

The differences in expectations between Gen X, Gen Y, and the Boomers have been discussed quite a bit in various forums. For example, Stephen Abram of SirsiDynix has talked a lot about the information seeking behaviors of the millenials differs from those of us who are a bit older than them.

One aspect of particular note to information organizations is the difference in work behaviors among the various generations. In a survey conducted by CareerBuilder and Harris Interactive, these striking differences are pointed out in findings that clearly indicate Gen Y workers have a communicative style that greatly favors technology when compared to the communication styles of either Gen Xers or Boomers. In addition, the vast majority (87%) of the HR professionals surveyed indicated that Gen Y employees expect much more in terms of benefits, career advancement, and compensation than do Gen Xers or Boomers. These greater expectations include work schedules will be flexible, promotions which come early and often, vacation time that is very generous, and on-the-job technology that is state-of-the-art. On the other side of the coin, over half of the HR people surveyed who were aged 35 or greater thought that Gen Y workers do not respond well to authority and often have a difficult time following directions.

As Rosemary Haefner, vice president of Human Resources for CareerBuilder.com explains, these workers “grew up in a technology-driven world where standards and norms have changed and [they] often operate under different perspectives than older co-workers. As companies' cultures evolve with each generation, you see all workers benefiting from a variety of viewpoints and work styles.”

Consequently, library and information agency workplaces need to seriously consider how they will adapt if we want to bring in, and keep, younger staff members. For these younger workers, the status quo will not suffice. Some of the changes that will be required will undoubtedly include more flexible work schedules, better technology that is kept up to date, increased recognition programs, as well as competitive salaries and (perhaps) bonuses.

oh, what can we learn from this?

It starts out with this, "I threw away my dictionary. Tossed it. Considered my cluttered desk and decided it was time to take a critical look at what was crowding this valuable real estate." From there, Michelle Manafy discusses with us how the ubiquitous nature of Google, Wikipedia, and dictionary.com has changed her life. As the editor of a magazine (EContent) geared toward the information industry, Manafy talks about how the tools she used to use are no longer necessary given the changing nature of how (what some of us would call "ready reference") information is distributed today. For example, while she discusses the joy of thumbing through a thesaurus, the reality is that a printed dictionary isn't a required tool anymore because it's easier to look up words on the web while you are writing rather than thumbing through the printed dictionary. While this article doesn't really contain any surprises, this "slice of life" article vividly reminds us how much the world has changed, even in traditional areas such as journal editing.